Returns & Refunds
We want you and your pup to be happy with your purchase. Eligible items may be returned within 30 days of delivery.
To be eligible for a return, merchandise must be unused, unworn, unwashed, free of pet hair, and returned in its original packaging with tags attached when applicable.
For health and safety reasons, opened food, treats, supplements, grooming or hygiene items, personalized items, and final-sale items are not eligible for return unless they arrive damaged, defective, or incorrect.
Please contact us before sending a return so we can provide return instructions. Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable unless the return is due to our error.
Once a return is received and inspected, approved refunds will be issued to the original payment method. Your bank or card issuer may require additional time to post the refund.
If an item arrives damaged, defective, or incorrect, please contact us promptly with your order number and photos so we can help resolve the issue.